Privacy Policy
Last updated: 19th October 2021
This Privacy Policy describes how TellThem4Me® (TellThem4Me®, ‘we’ ‘our’ or ‘us’) gathers, uses and shares personal information and other information in connection with the operation of the website namely https://tellthem4me.com and related services, including online surveys, collectively referred to as our ‘Website’.
This Privacy Policy outlines how TellThem4Me® regulates the collection and storage of your personal information within Australia, the UK and the EU and is compliant with The Australian Privacy Principles (APPs), which form part of the Privacy Act 1998 (Cth) (‘Privacy Act’) and to the extent applicable of the European Union’s (EU) General Data Protection Regulation (GDPR) and Data Protection Act 2018 in the UK.
The TellThem4Me® Website is intended, primarily, to provide access to a digital platform where members can store personal information of their choosing which can be accessed by them or viewed by specified persons (Nominees) at a time of their choosing or for a time when members cannot communicate. In addition, the Website provides general information to members and non-members on topics relevant to the content of TellThem4Me® and our related services.
TELLTHEM4ME® AND ITS EMPLOYEES ARE NOT LICENSED MEDICAL, HEALTH CARE, INSURANCE, FINANCIAL, ESTATE PLANNING, LEGAL, OR CYBERSAFETY PROVIDERS. INFORMATION VIEWED OR ACCESSED ON THE TELLTHEM4ME® WEBSITE IS GENERAL IN NATURE AND DOES NOT TAKE INTO CONSIDERATION YOUR PERSONAL SITUATION. IT IS FOR GENERAL OR EDUCATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE FORMAL OR LICENSED HEALTH CARE (INCLUDING END OF LIFE) PLANNING, INSURANCE, FINANCIAL, ESTATE PLANNING, LEGAL OR CYBERSAFETY ADVICE. YOU SHOULD ALWAYS SEEK THE SERVICES OF PROFESSIONAL, LICENSED, AND REGISTERED PRACTITIONERS FOR ADVICE THAT IS TAILORED TO YOUR SPECIFIC NEEDS. YOU TAKE FULL AND TOTAL RESPONSIBILITY FOR WHAT YOU DO WITH THIS INFORMATION, AND ANY RESULTING OUTCOMES FROM YOUR ACTIONS.
TELLTHEM4ME® ACCEPTS NO LIABILITY FOR LOSSES SUFFERED BY ANY PERSON OR ORGANISATION RELYING DIRECTLY OR INDIRECTLY ON INFORMATION PUBLISHED ON THIS WEBSITE OR IN RELATION TO THE PERSONAL INFORMATION STORED WITHIN MEMBER ACCOUNTS. PLEASE REFER TO THE TERMS OF USE POLICY FOR MORE INFORMATION.
What types of Personal Information do we collect?
Each section of the members Website allows you to enter as much or as little information as you choose to add. TellThem4Me® takes no responsibility for the choices you make with regards to the information you choose to record.
TellThem4Me® gathers Personal Information:
- When you provide information to access newsletters and marketing emails
- When you provide information to gather a free ICE Card or ICE File (whether a member or not)
- When you sign up for a TellThem4Me® Membership and add your personal information to the members only sections
- When you participate in any surveys
- When you share information about others
- And is automatically collected when you interact with the TellThem4Me® website and is related to your actions on and usage of the Website
A) Personal information you provide when you access newsletters and marketing emails:
- First and last name
- Email address
B) Personal information you may choose to submit when you create a free ICE Card or ICE File (with or without purchasing a TellThem4Me® membership):
- First, middle, and last name
- Emergency contact – name(s), relationship to you and contact number
- Essential health and medical information including medical conditions, allergies, medications, and other notes
- First, middle, and last name
- Date of birth
- Email address
- My Emergency contact – name(s), relationship to you, contact number, medical conditions, allergies, medications, and notes
- My Dependents – names and care arrangements
- My Estate – Last Will & Testament date and location, details, main bank name, main bank account details (including branch and account number)
- My Digital Footprint – main website addresses, mobile apps, usernames, and location / password (N.B. Passwords to eb added in writing once your ICE File is printed)
- My Health Care – GP & healthcare provider details, health conditions, medications, allergies, Advanced Health Care Directives, organ donation, DNR instructions, Ambulance cover and health insurance details
- My Insurance – superannuation, personal accident, accidental death, life, and prepaid funeral insurance details
- My Wishes – funeral provider and funeral service details
C) Personal information you may choose to submit when you sign up for a TellThem4Me® Membership. Personal information you may choose to record in the members only sections* includes:
All About Me* – This section allows you to record personal information including your name, Date of Birth (DOB), physical and email addresses, and key contacts. You can also record the location of important documents, items, and keys. This Privacy Policy also protects sensitive personal information such as information about your religion and ethnicity and by providing this information willingly and freely in the members only section, TellThem4Me® assumes that permission and consent has been provided by you.
My Family* – This section allows you to record who your closest family members are and the care arrangements you wish to see implemented if you are unable to care for any child and / or adult dependents and / or pets.
My Story* – This section allows you to record an in-depth timeline of your life including (but not limited to) information about you, your birth, childhood and adult life, qualifications, places of work and any military service you have completed. You can also record your favourites, your love story and leave personal messages for your loved ones.
My Health Care* – This section allows you to record the details of key health care providers and a personal and family health history. You can also record your wishes with regards to your advanced health care and organ donation. The final section is reserved for end-of-life planning and care.
My Insurance* – This section allows you to record details of key insurance policies including the type, provider details and policy numbers. You can add extra notes if you wish.
My Digital Footprint* – This section allows you to leave records of websites and apps that you use along with usernames to make life much easier for yourself and your loved ones. For security reasons you should not store your passwords online. The online component of My Digital Footprint* compliments the free paper-based password book that you will receive as part of your membership pack where you may choose to record your passwords in writing.
My Estate* – This section allows you to record information about your estate, your assets, liabilities, and personal possessions.
My Wishes* – This section allows you to detail your wishes for the type of funeral you would prefer, details about the service and the finer details asked of your loved ones when arranging a funeral.
My Nominees* – This section allows you to nominate up to 3 people to represent you for a time when you can’t communicate yourself. You will need to add their name, contact details including email address and contact phone number. You have full control over who your Nominees are and the section(s) they can view. Nominees have no editing rights. TellThem4Me® will assume that permission and consent has been provided by your Nominees and yourself.
This list is not exhaustive, please contact us at [email protected] for a full list of categories on the members only Website if you wish to receive further information.
D) Personal information you choose to submit when you participate in any surveys.
TellThem4Me® collects information via unpaid and voluntary online surveys. We will use information collected through such surveys for the purposes described in this Privacy Policy.
Personal information collected through TellThem4Me® surveys may include your name, email address, DOB or birth year, gender, personal facts, opinions, and other thoughts with regards to services provided by TellThem4Me® and external third parties.
E) Personal information collected when you share information about others.
You may share personal information about other people as described in the members only sections* above. We ask that you do not provide information about others unless you are authorised or have their consent to do so. We will use their information for the purposes described in this Privacy Policy.
F) Information automatically collected about your interactions with TellThem4Me® Website.
TellThem4Me® uses Cookies (including your IP address and other information collected by automated means) to track and analyse how you use our website, and this information helps us to improve our service. You can choose which Cookies you will and will not allow. When you ‘Accept’ cookies, you are agreeing to send information from your computer to ours. If you do not ‘Accept’ our Cookies, the Website will still work but you may not receive full functionality.
If you give us consent, TellThem4Me® uses:
- Analytics and tracking cookies to help us to understand how you use our Website and our services whilst on our Website
- Functional Cookies help us to improve your experience and to make sure that the Website is running smoothly
- Social Media Cookies track your browser across other sites and build up a profile of your interests. These also allow you to share our content with your friends and networks
For more information about the use of Cookies, please refer to our Cookies Policy.
How do we use the personal information that we gather? Why do we need it?
TellThem4Me® uses the personal information we gather to operate the Website for several purposes, including, but not limited to:
- Providing and administering our business services
- Fulfilling administrative functions associated with our services e.g. customer support, billing, payments and membership account management
- Responding to your enquiries, requests and complaints and otherwise communicate with you
- Providing you with the TellThem4Me® Website and the services you request from us, including managing your TellThem4Me® account or creating your ICE Card or ICE File
- Communicating with you and to send you communications such as TellThem4Me® account or member account confirmations. Communications to your Nominees and further notifications about the TellThem4Me® Website or to respond to your questions or requests
- Generating and analysing statistics about your use of the Website and offerings, and to customize your experience with the Website
- For our marketing and advertising purposes
- In making continual improvements to our Website and to safeguard its availability and efficient and effective functioning
- In detecting, preventing and responding to fraud or theft, violations of law, this Privacy Policy, our Website Terms of Use and other policies
- TellThem4Me® may also aggregate personal information that we gather through the Website. This data can be used for analytics, benchmarking and other business purposes and may be added to data that TellThem4Me® gathers from other sources. This data may then be published for illustrative purposes to the public. For example, we may produce and share aggregated data gathered from surveys around usage and / or statistics related to possession of life planning documentation such as percentage of users who have a Last Will & Testament, are Organ Donors, ICE Card holders or hold Advanced Health Care Directives
Who do we share your personal information with?
We may share the personal information we gather in relation to the operation of the TellThem4Me® Website as follows:
- With service providers who work on our behalf, such as Website developers, Webmaster or cloud storage providers, and other third-party partners that provide features or functionalities that we integrate into our Website, such as social media platforms, email communication providers and payment systems
- To protect our rights or the rights of others including detecting, preventing, and responding to fraud or potentially illegal activities, misuse of the Website, intellectual property infringement or other violations of law, this Privacy Policy, our Website Terms of Use, and other policies
- With third parties for any purpose with your consent or otherwise at your direction
- In addition, we may share aggregated data as described above with third parties for any purpose
Links to other websites, mobile apps, or other services
Our TellThem4Me® Website may contain links to other websites, mobile apps or online services operated by external companies not associated with TellThem4Me®, such as social media providers like Facebook® and Instagram®. These companies may collect information about their Website or mobile app visitors, including which pages were visited on the Website and the IP address of the device(s) that you use to connect to their service.
TellThem4Me® strongly encourages you to review the Privacy Policies of relevant third parties as we do not accept any responsibility for the content and data handling practices of any third-party websites, apps, or services.
TellThem4Me® members outside of Australia
TellThem4Me® is based in Perth, Western Australia and some of the resources and general information available on the Website is targeted at a Western Australian audience governed by applicable Australian State and Federal Laws including the Privacy Act and Australian Privacy Principles (APP’s). By providing your information as an international visitor you are granting permission for the transfer of Personal Information to Australia and that Australia may not have the same data protection laws as the country in which you reside or are based. Additionally, as an International Visitor you are granting permission for TellThem4Me® to use, store, share and process your Personal Information as set out in this Privacy Policy.
GDPR
In addition to the Privacy Act and Australian Privacy Principles (APP’s), Website users located in the United Kingdom (UK) and in the European Union (EU) may have rights under UK and EU based rules known as General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA). The GDPR has aggregated the data privacy laws of each EU country giving more rights to each countries individuals located in the EU and more obligations placed on business gathering and storing personal information.
Your rights under applicable data protection law
You have the right to:
- Be informed about our processing of your personal data.
- Have your personal data corrected if it is inaccurate and to have incomplete personal data completed.
- Object to processing of your personal data.
- Restrict processing of your personal data.
- Have your personal data erased(the ‘right to be forgotten’).
- Request access to your personal data and information about how we process it.
- Move, copy, or transfer your personal data(‘data portability’); and
- Rights in relation to automated decision- making including profiling.
- Complain to the Information Commissioner’s Office (ICO). The ICO has enforcement powers and can investigate compliance with data protection law in your respective EU based country or in the UK.
Can I see the personal information TellThem4Me® has about me?
Under the Australian Privacy Principles created by the Privacy Act, GDPR and DPA you have a right to know what information TellThem4Me® holds about you, and you are entitled to see this information to ensure it is correct. To obtain this information, please contact us at [email protected] or via post at PO Box 1645, Mandurah, WA 6210, and ask for a copy of the information we hold about you. The Privacy Act, GDPR and DPA gives limited circumstances in which some or all access to this information may be denied. If this applies to you, TellThem4Me® will explain this to you when you ask for your information.
Protecting your Personal Information
TellThem4Me® maintains relevant and correct administrative, technical, and physical protection designed to safeguard the personal information gathered in connection with the Website from misuse, interference and loss, unauthorised access, modification, and disclosure. Nevertheless, there is no information system that can be 100% secure and you should assess these risks when deciding whether to use our online services.
TELLTHEM4ME® THEREFORE, CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION. MOREOVER, WE ARE NOT RESPONSIBLE FOR THE SECURITY OF INFORMATION YOU TRANSMIT TO THE WEBSITE OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS. WE ACCEPT NO RESPONSIBILITY FOR ANY LOSS YOU MAY SUFFER BECAUSE OF YOUR ACCESS AND ANY DOWNLOADING OF INFORMATION FROM THIS WEBSITE.
Please contact us immediately if you become aware or have reason to believe that there has been any unauthorised access to, misuse of or loss of your personal information by emailing us at [email protected]
User Responsibility
It is your responsibility to ensure that your computer is virus protected and your access to the Website is secure. There are some things that you can do to protect your personal information online, for example.
- Ensure that your password is suitably complex
- Ensure that your password is never shared with others
- Do not log on using a public computer
- Access and / or log in to TellThem4Me® by typing the secure web address https://tellthem4me.com into your web browser and log on via our website
- Do not send sensitive, confidential, or personal information via email as it is not secure
- Always log out of your dashboard and close your browser when you are not using it
Please contact us immediately if you become aware or have reason to believe that there has been any unauthorised access to, misuse of or loss of your personal information by emailing us at [email protected]
Website Terms of Use and Dispute Resolution
The Website Terms and Conditions of Use control your use of the TellThem4Me® Website. Please take a few minutes to read our Website Terms of Use before using the Website.
IF YOU DO NOT AGREE WITH OUR WEBSITE TERMS & CONDITIONS OF USE THEN YOU SHOULD NOT ACCESS OR USE OUR WEBSITE.
Any dispute concerning our use of your personal information, or the Website will be managed and resolved using the provisions for dispute resolution as outlined in our Website Terms of Use Policy.
Your rights to request access to your personal information that we hold about you
In accordance with your rights under applicable laws concerning data protection, you can review and request changes to the personal information held in your TellThem4Me® account by logging in and editing your information. In accordance with your rights under the Privacy Act and APPs, GDPR and DPA, you can request to access, correct or update your personal information held by us, by contacting us by emailing [email protected].
Alternatively, if you wish to cancel your membership or wish to have your information deleted, you can do so at any time by sending a request via email to [email protected] or via the prompts in your dashboard.
Where you request access to your personal information, you may be charged a fee to cover our time and postage, handling, retrieval, and other costs. TellThem4Me® will try to respond to your request as soon as reasonably practicable (within 5 business days). There will be instances where we cannot grant you access (e.g., where access would interfere with the privacy of others). If we refuse your request, we will tell you why. If you are not satisfied with our response, you can make a complaint in accordance with the procedure outlined below
Changing your choices, including marketing and interest-based ads opt-outs
Newsletters and Marketing Emails
You may wish to opt out of receiving newsletters, marketing, and promotional emails from us at TellThem4Me® by clicking on the ‘Unsubscribe’ link contained in your emails. Please be advised that if you opt out of receiving newsletters and marketing emails, we may still send you transactional emails or other communications relating to your TellThem4Me® account or the TellThem4Me® website including legal developments that might impact you, your Membership, or the Website’s Terms of Use.
Interest-Based Advertisements & Cookies
Please refer to our Cookies Policy for more information and support
Changes to this Privacy Policy
We may modify this Privacy Policy at any time and without prior notice to you. Any changes to the Privacy Policy will be reflected on this page and will become effective immediately upon posting. If we make changes to this Privacy Policy, we will notify you by email and by posting a prominent notice on our TellThem4Me® website and social media channels. Please check the last updated date at the top of the Privacy Policy to determine if there have been any changes since you have last reviewed the Privacy Policy.
How can I contact TellThem4Me®?
If you want further information on how TellThem4Me® handles personal information, if you want to discuss a possible breach of privacy or make a privacy related complaint, please contact TellThem4Me® by email: [email protected] or write to: PO Box 1645, Mandurah, WA, 6210. In the email or letter, please include your name, postal and email addresses along with details about your concerns
We will contact you within 5 business days to request any further information we may need and to let you the next steps. TellThem4Me® will endeavour to resolve your complaint within 30 days of receipt.
If you are unsatisfied with the resolution of any questions, you can refer the matter to your Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC) an independent national regulator for privacy and freedom of information or to the relevant ICO in your country of residence if outside of Australia.
