Frequently Asked Questions
- Secure online storage which you can access anywhere, anytime
- Membership represents excellent value for money. With a full membership costing less than $1 (AUD) or £1 (GBP pound) or €1 (Euro) per week
- You choose the essential and non-essential information you record
- Easy to add, update or delete your information
- No books, no journals, no handwriting required and no worries about paper-based wishes and records being lost, damaged, or destroyed.
- Nominate up to 3 people with ‘read only’ access
- You will receive a free TellThem4Me® membership pack containing a Welcome letter, fridge magnet, and static window sticker. You will also receive a My Digital Footprint digital password book and pen so that you can keep track of all those websites and mobile apps along with usernames and passwords in one convenient place
All memberships will be charged by the Payment Gateway - Stripe in Australian Dollars (AUD). Prices shown in GBP and EUR are approximate and will fluctuate based on prevailing international exchange rates and any fees or charges imposed by your financial institution or payment card provider.
- Flying Solo – Perfect for 1 person to document their information in one place and costs AU $50 / GBP £30 / EUR €35
- Love Birds – This package is perfect for a couple to store both sets of valuable information and costs AU $80 / GBP £50 / EUR €55
- Wise Old Owl – This package is perfect for Seniors to store all their information in one place and costs AU $40 / GBP £25 / EUR €30
- Wise Old Love Birds – This package is perfect for a couple of Seniors to store both sets of valuable information and costs AU $70 / GBP £40 / EUR €50
The Stripe Payment gateway processes online card payments when you first sign up for a membership. Memberships are set to auto renew again using Stripe and Stripe will process all payments accordingly. For further information, please refer to Security FAQ’s or refer to the Stripe payment gateway website at https://stripe.com/docs/security/stripe
A membership runs for one full calendar year. Your renewal date will be the same every year.
We do not currently offer memberships to under 18’s.
We do not currently offer this however we love to hear your feedback and suggestions. Email us at [email protected]
TellThem4Me® recognises that things can change and if the unexpected happens and there is a breakdown of the partnership then it is easier for individuals to manage their own accounts. You will also have very different information to add to some of your Members only sections, e.g. My Story.
We do not currently have this method of payment available.
TellThem4Me® wants our Website to be accessible to everybody and has the following features to assist you.
- Our Website is extremely user-friendly and has been optimised for use on mobile devices.
- Our navigation works consistently across all areas of the Website.
- A standard font has been used consistently across the Website to make it easy to read.
- Images include a standard text explanation to explain what they are unless they are only used for graphical purposes.
- The colour scheme and branding are consistent and non-evasive.
- If you are visually impaired, you can change the font size using your internet browser. You may also have a reader or speech tools available on your computer or mobile device which can relay text to you audibly.
- Each section of the main website is clearly labelled and links to relevant pages to help users navigate their way around.
- Each member’s section has its own icon which may help you to remember the type of content.
- Members sections are accessed after passing through a secure log in to your dashboard or ‘nest’. From here, each section is clearly labelled and once you select the link you wish to view or edit, all previously saved information will be displayed.
- The forms are broken down into smaller sections so that you do not feel overwhelmed when entering your information. You can save and return at a later stage to add or edit your personal information.
- If you wish to edit any information and forget to save, TellThem4Me® will prompt you with a message to save your information before exiting.
If you think there is anything we can do to improve the way in which our website works, please email us at [email protected] with your concerns or suggestions. We love to hear your feedback.
Go to www.tellthem4me.com and click on Membership Packages or Register from the Home Page. Select the type of membership you would like and proceed to payment. Once payment has been confirmed, you will receive an email with an activation link. Click on the link to activate your membership then log in and have instant access to your dashboard or ‘nest’.
Sure can! Our payment gateway – Stripe will charge your payment card the equivalent amount in Australian Dollars but will accept payments in Aussie Dollars, British Pounds and Euros. TellThem4Me® is currently available in English only but we are currently working on a multilingual Website so that we can extend our services to those whose first language is not English.
We currently do not have an app, but we are working on one which will be released in the near future.
As a member you will receive a fortnightly newsletter packed with important information, support and reminders. You will also find a checklist which you can use to jog your memory to identify anything that has changed. Place your fridge magnet where you can see it so that you have a permanent reminder to update your information as and when required.
Memberships are set to auto renew. You will receive an email approximately one month before your renewal date to remind you that your payment is due. If your payment method has changed since the last renewal, you can log in to your account and update your details.
Although we will be sad to see you go, you have the choice to cancel your membership or request that your data is deleted at any time. Cancelling your membership means that you will lose access to your members only section including all of the data that has been entered. To be able to view or edit your data again, you must renew your subscription.
If you request that your data is deleted, it will not be recoverable and we will not be able to restore your data in the future.
We would be very sad to hear that you are not completely satisfied but in the unlikely event that this occurs, we offer a 100% money back guarantee within the first 30 days of your membership period. If you are dissatisfied, email us on [email protected] and we can initiate a cancellation of your membership along with a full refund. When your membership is cancelled, you will only be able to view your ICE section from your dashboard unless you choose to delete this yourself in your dashboard or by emailing us at [email protected].
If you requested for your data to be deleted, we will not be able to provide a copy of the information which was held on your account. If you have not requested for all your information to be deleted and the request is made within 3 months your membership expiring, you can request a copy for a $50 fee. After 3 months but before 12 months, the fee for this service will increase to $100. After 12 months your data will be archived unless you have requested for it to be deleted and the fee for retrieving your data will increase to $250.
If you have not requested that we delete your data, you can select a Membership package from your dashboard, and follow the prompts for payment. If you have requested we delete your account and data, you will have to register again, make a payment, set up a new account and enter your information again.
Your Nominees will continue to have access to your information until your membership expires. It is advisable that Nominees gather all relevant information that they require. Nominees can request a printed copy of the sections that they have been given access to upon receipt of a copy of your death certificate. A fee of $50 per Nominee request will be charged for this service.
An ICE File or any other information you choose to reproduce in printed or written format is something that ideally, your loved ones should consider when making decisions on your behalf for a time when you can’t. Loved ones and Nominees are not legally bound to act in accordance with your wishes unless it is an explicit part of their professional role. As an example, someone nominated in a Power of Attorney document is given the legal responsibility for carrying out your wishes when required to do so or an Executor of your Will has your explicit instructions which must be carried out in the event of your death.
TellThem4Me has implemented a number of security measures to keep secure the information we hold about you. These measures include technical, administrative, and physical security which protects your information from being misused, interfered with, lost, accessed without permission, modified, or disclosed
Personal information may be stored both electronically on our computer system, on your computer system or in hard-copy form by you or people you authorise to store information on your behalf. The methods we use include secure storage, 2048 Bit v3 SSL encryption, firewalls, anti-virus software, password restricted access and staff training. Staff are trained to handle information in accordance with prevailing privacy laws and regulations including Privacy Act, Australian Privacy Principles (APP), General Data protection regulations (GDPR EU) and our Privacy and Cookies Policies.
At TellThem4Me®, we are committed to the ongoing safeguarding of personal identification and payment information of everyone who shops or interacts with us. We strive to improve our business processes and the technology we use to protect our customer's data.
TellThem4Me® does not directly collect your credit card details to process your payment. TellThem4Me® has selected the Stripe Secure Payment Gateway facility to process our customer's online payments and Stripe will collect, process, and store your credit card details. TellThem4Me® may collect your bank account details to process any refunds.
The world's major credit card schemes (VISA, MasterCard and American Express) have introduced the Payment Card Industry Data Security Standard (PCI-DSS) which is a global information security standard applying to all organisations that store, transmit or process credit card information. This includes Stripe which is used to process your payments to TellThem4Me®.
Stripe has undergone rigorous PCI testing so that they can ensure your data is handled securely. It has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allow list. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
For further information on what details TellThem4Me® captures and how we handle your data view the TellThem4Me® Privacy and Cookies Policy.
We do all we can to ensure that we keep your personal information safe however it is essential that you maintain the secrecy of your password and never share this with anyone else. Nominees will not need your password as they will log in to their dashboard using their own account details. From there, they can access the read only information which you have granted access to.
Only you can access your account using your account details and password.
TellThem4Me® has limited access to your account and will only use specific data for the purposes of our business operations. Any personal information that you enter remains in your account and can only be viewed by you and your Nominees. Nominees can only view the information you have provided them access to, so it is important that you take care when determining this information and make any changes as soon as they become necessary.
If you forget your password, follow the prompts on the ‘Lost Password’ link from the members log in page to reset it
If you believe that someone has unauthorised access to, misuse of or loss of information within your account, tell us immediately by emailing us at [email protected]
You should also log in to your account immediately and change your password. If you are unable to log in to your account using your password, follow the prompts to change your password using the ‘Lost Password’ link. It is beneficial to check that your personal information is as it should be. If you have any concerns or questions please contact us.
At TellThem4Me® we have systems in place to protect your information. When you log in to our account, we encrypt data sent from your computer to ours so that no one else can access it. In addition, we have firewalls, intrusion detection and virus scanning tools to stop viruses and unauthorised access to our systems and your account. We only keep your information for as long as we need it for our business purposes or until a time that you request for your data to be deleted from our systems. If you request for your data to be deleted, we ensure that this is destroyed or deidentified.
You may be able to find an answer in the other FAQ’s listed on our Website or your answer may be contained within one of the following policies;
- Privacy – This policy outlines how TellThem4Me® collects and stores your personal information.
- Cookies – This policy outlines the types of Cookies TellThem4Me collects and your rights in how you choose to manage them.
We understand that this may be extremely time consuming so as an alternative, you can email us at [email protected] with your question.
Nominees are people you choose to have read only access to one or more sections of your account
Nominees should be people whom you can trust to speak on your behalf for a time when you can’t. Your spouse or life partner, close friends, adult children, family members and professionals like an Executor or Power of Attorney may be suitable Nominees.
In your account, you will enter the details of your selected Nominees. TellThem4Me® will send your Nominees an email with a link to accept and activate their account. Like members, Nominees will have a dashboard that they must log in to.
Please ask them to check their email folders including their junk mail folder. You should also check that you have entered their email address correctly in your My Nominees section in your dashboard. If this doesn’t fix the issue, please contact us at [email protected] and we will assist you as soon as we can
Nominees have no ability to make any changes to the information that you record in your account. They have ‘read only’ access. As a member you chose which sections each of your Nominees can view and you can change this access at any time. If your membership is not renewed, your Nominees access to view your information will cease until payment is received.
If you wish to change your Nominee, you must go to the Nominee section from your dashboard and follow the prompts. Your ‘old’ Nominee will receive notification that they are no longer your Nominee and lose access to your information within 24 hours of your account changes.
Sure can, Nominees will have a dashboard (‘nest’) which will allow them to access predetermined sections of your account. The same dashboard will also provide access to the members only sections when they sign up for a membership.
In this instance, Your Nominee will lose access to view your information until payment is received.
Please email us at [email protected] and we will respond within 2 business days.
Your ICE Card contains essential information about you. You can record information about 4 emergency contacts, medical conditions, allergies, medications, and any other important notes. In an emergency, first responders can access this information, it could save your life.
Why wait for a life changing event to initiate your conversations and your record keeping? Creating an ICE File is the first step in getting things in order. If you wait you may add unnecessary stress and questions to an already stressful time for your loved ones.
Your ICE File contains valuable information that may be required if you cannot communicate or are struggling to start the conversation with your loved ones.
The ICE File contains a summary of
- General Information including
- Your ICE contacts
- Your dependents
- Your pets
- Your Will and essential financial information
- Essential Digital Footprint info
- Your Health Care Plan
- Your Wishes
We need your email address so that we can send your ICE Card and / or ICE File to you.
No, you will not be able to save your information on the website if you are not a member. You can however save your ICE Card and / or ICE File on your computer. When you need to make changes, simply find the document(s), make the changes and reprint. Remember to let your loved ones know that you have made changes too.
If you decide to become a member, you will gain access to these sections from your dashboard:
- All About Me, My Family, My Story, My Health Care, My Insurance, My Digital Footprint, My Estate, My Wishes, My Nominees and ICE
Currently we are not supplying plastic ICE Cards but if this is something you would like to see, send us an email at [email protected]
No problem, return to the Website, enter your information again and a new ICE Card will be emailed to you.
Please send us an email at [email protected] and we will answer within 2 business days.
We love to hear your feedback and this helps us to provide the best service to our Members.
If you think there is anything we can do to improve the way in which our website works, please email us at [email protected] with your concerns or suggestions.