TellThem4Me has implemented a number of security measures to keep secure the information we hold about you.  These measures include technical, administrative, and physical security which protects your information from being misused, interfered with, lost, accessed without permission, modified, or disclosed

Personal information may be stored both electronically on our computer system, on your computer system or in hard-copy form by you or people you authorise to store information on your behalf. The methods we use include secure storage, 2048 Bit v3 SSL encryption, firewalls, anti-virus software, password restricted access and staff training.  Staff are trained to handle information in accordance with prevailing privacy laws and regulations including Privacy Act, Australian Privacy Principles (APP), General Data protection regulations (GDPR EU) and our Privacy and Cookies Policies.

At TellThem4Me®, we are committed to the ongoing safeguarding of personal identification and payment information of everyone who shops or interacts with us. We strive to improve our business processes and the technology we use to protect our customer’s data.

TellThem4Me® does not directly collect your credit card details to process your payment.  TellThem4Me® has selected the Stripe Secure Payment Gateway facility to process our customer’s online payments and Stripe will collect, process, and store your credit card details.  TellThem4Me® may collect your bank account details to process any refunds.

The world’s major credit card schemes (VISA, MasterCard and American Express) have introduced the Payment Card Industry Data Security Standard (PCI-DSS) which is a global information security standard applying to all organisations that store, transmit or process credit card information.  This includes Stripe which is used to process your payments to TellThem4Me®.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allow list.  Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

For further information on what details TellThem4Me® captures and how we handle your data view the TellThem4Me® Privacy and Cookies Policy.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allow list.  Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

For further information on what details TellThem4Me® captures and how we handle your data view the TellThem4Me® Privacy and Cookies Policy.

We do all we can to ensure that we keep your personal information safe however it is essential that you maintain the secrecy of your password and never share this with anyone else.  Nominees will not need your password as they will log in to their dashboard using their own account details.  From there, they can access the read only information which you have granted access to. 

Only you can access your account using your account details and password.

TellThem4Me® has limited access to your account and will only use specific data for the purposes of our business operations.  Any personal information that you enter remains in your account and can only be viewed by you and your Nominees.  Nominees can only view the information you have provided them access to, so it is important that you take care when determining this information and make any changes as soon as they become necessary.

If you forget your password, follow the prompts on the ‘Lost Password’ link from the members log in page to reset it

If you believe that someone has unauthorised access to, misuse of or loss of information within your account, tell us immediately by emailing us at [email protected]

You should also log in to your account immediately and change your password.  If you are unable to log in to your account using your password, follow the prompts to change your password using the ‘Lost Password’ link.  It is beneficial to check that your personal information is as it should be.  If you have any concerns or questions please contact us.

At TellThem4Me® we have systems in place to protect your information.  When you log in to our account, we encrypt data sent from your computer to ours so that no one else can access it.   In addition, we have firewalls, intrusion detection and virus scanning tools to stop viruses and unauthorised access to our systems and your account.  We only keep your information for as long as we need it for our business purposes or until a time that you request for your data to be deleted from our systems.  If you request for your data to be deleted, we ensure that this is destroyed or deidentified.

You may be able to find an answer in the other FAQ’s listed on our Website or your answer may be contained within one of the following policies;

• Terms of Use – This policy outlines the rules for all visitors to the TellThem4Me® specifically, what visitors can do, what is prohibited. You will also find our Disclaimers. 
• Privacy – This policy outlines how TellThem4Me® collects and stores your personal information.
• Cookies – This policy outlines the types of Cookies TellThem4Me collects and your rights in how you choose to manage them.

We understand that this may be extremely time consuming so as an alternative, you can email us at [email protected] with your question.