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FAQ’s ICE

What is an ICE Card?

Your ICE Card contains essential information about you.  You can record information about 4 emergency contacts, medical conditions, allergies, medications, and any other important notes.  In an emergency, first responders can access this information, it could save your life.

What is an ICE File?

Why wait for a life changing event to initiate your conversations and your record keeping?  Creating an ICE File is the first step in getting things in order.   If you wait you may add unnecessary stress and questions to an already stressful time for your loved ones. 

Your ICE File contains valuable information that may be required if you cannot communicate or are struggling to start the conversation with your loved ones.

The ICE File contains a summary of

  • General Information including
    • Your ICE contacts
    • Your dependents
    • Your pets
  • Your Will and essential financial information
  • Essential Digital Footprint info
  • Your Health Care Plan
  • Your Wishes

Why do I need to register if it’s just a freebie?

In signing up you will be able to store your free ICE information in your dashboard.  It is likely that you may wish to make changes to the information you have provided in the future.  You can simply log in, update your information and reprint.  This will save you both the time and hassle of re-entering all the information again. 

What happens to this information if I become a member?

If you decide to become a member, you will gain access to these sections from your dashboard:

  • All About Me, My Family, My Story, My Health Care, My Insurance, My Digital Footprint, My Estate, My Wishes and My Nominees

Please note: You will still have the same access to ICE File and ICE Card section.  Another time saver from TellThem4Me®

Can I buy a plastic ICE card?

Currently we are not supplying plastic ICE Cards but if this is something you would like to see, send us an email at [email protected]

What happens if I enter the information incorrectly on my ICE card?

No problem.  Going to the page and refilled the form with correct information to print a new card..

I have a different question about ICE, what can I do?

Please send us an email at [email protected] and we will answer within 2 business days.    

I have a suggestion to make things even better

We love to hear your feedback and this helps us to provide the best service to our Members. 

If you think there is anything we can do to improve the way in which our website works, please email us at [email protected] with your concerns or suggestions.  We love to hear your feedback.

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Helping you prepare your loved ones for a time when you can’t

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TellThem4Me® acknowledges the Traditional Custodians of the land throughout Australia on which we operate, live, and gather, and recognises their continuing connection to land, water, culture and community. We pay our respects to Elders, past present and emerging.

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